Terms & Conditions
1. Introduction
Welcome to Royal Hospital (RRH). By accessing our website (https://rh.org.za) or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding. If you do not agree with any part of these terms, you should refrain from using our website or services.
2. Definitions
- “RRH,” “we,” “our,” or “us” refers to Royal Hospital, its management, healthcare professionals, and associated entities.
- “User,” “you,” or “your” refers to any individual or entity accessing our website or using our services.
- “Patient” refers to any individual receiving medical treatment, rehabilitation services, or care at RRH.
- “Content” refers to any text, graphics, images, documents, or other materials published on RRH’s website.
3. Use of Our Website
By accessing or using our website, you agree that:
- You will use this website strictly for informational and service-related purposes and not for any illegal or unauthorized activities.
- You understand that medical information provided on this website is for general knowledge only and should not replace professional medical consultation.
- You may not copy, distribute, modify, or reproduce any content without prior written consent from RRH.
- RRH reserves the right to update, modify, or suspend website content without prior notice.
4. Medical Services & Liability
- RRH provides medical, rehabilitation, and patient care services in accordance with South African healthcare regulations.
- While we strive to provide accurate and reliable medical information, our website should not be used as a substitute for professional medical advice, diagnosis, or treatment.
- RRH is not liable for medical decisions made based on the information provided on this website. Patients should always consult qualified healthcare professionals for medical advice.
- RRH shall not be held responsible for complications or adverse effects arising from treatments unless proven to be a direct result of negligence by RRH staff.
5. Privacy & Data Protection
- RRH respects the privacy of all patients, website users, and stakeholders.
- Any personal or medical data collected through our website is processed in accordance with applicable privacy laws and will never be shared without explicit consent, except as required by law.
- By submitting forms, inquiries, or medical records via our website, you consent to RRH storing and processing your data securely for the purposes of patient care and communication.
- For details on how we handle personal information, refer to our Privacy Policy.
6. Appointment Scheduling & Payments
- Patients or caregivers may book appointments through our website, telephone, or in person.
- RRH reserves the right to modify, cancel, or reschedule appointments based on availability and medical urgency.
- Payment for services must be made in accordance with RRH’s billing policy, and outstanding balances must be settled before discharge unless prior arrangements have been made.
- RRH is not responsible for billing disputes with Medical Aid providers—patients must ensure their coverage aligns with our services before treatment.
7. Visitor Conduct & Security
- Visitors must adhere to RRH’s patient care policies, facility rules, and security guidelines.
- Abusive behaviour, harassment, or violation of privacy towards patients, staff, or other visitors will not be tolerated and may result in restricted access to RRH.
- RRH security personnel reserve the right to deny entry or remove disruptive individuals from the premises.
8. Facility Maintenance & Complaints
- RRH is committed to maintaining high standards of cleanliness, medical safety, and facility upkeep.
- Patients, caregivers, and visitors are encouraged to report any concerns regarding facility conditions, hygiene, or service quality via RRH’s Patient Experience Team or management channels.
- RRH reserves the right to resolve complaints internally before legal action is pursued.
9. Limitation of Liability
- RRH shall not be responsible for any damages, direct or indirect, resulting from your use of our website or services.
- RRH shall not be liable for medical malpractice claims unless legally proven to be a result of negligence.
- Users access RRH’s website at their own risk. RRH shall not be liable for any data loss, cyber threats, or website downtime.
10. Amendments & Governing Law
- RRH reserves the right to modify these Terms & Conditions at any time without prior notice.
- Continued use of our website or services implies acceptance of the updated terms.
- These terms are governed by South African law, and any disputes shall be handled within South African legal jurisdiction.
11. Contact Information
For inquiries or concerns regarding our Terms & Conditions, contact:
Email: dash@rh.org.za
Phone: 033 815 1600
Website: rh.org.za