Patient Information

Thank you for choosing Royal Hospital. We acknowledge that being admitted to hospital can be a daunting prospect for patients and their families. In this section, we will guide you along with the process of admission, thereby ensuring that your stay is a pleasant experience.

YOUR STAY WITH US

We take pride in our facilities, accommodation and staffing in order to ensure that your stay with us is comfortable and pleasant.

Patients are accommodated in multi-bedded general wards, two bedded semi-private wards and en-suite private wards.

We cater for all communities, accommodating for various dietary preferences.  Our catering service is equipped for all patient dietary requirements and we pride ourselves in our menu, offering a variety of meals to our patients.

DOCUMENTS

The following is required for admission:

  • Motivation letter from your treating doctor.
  • A treatment plan, as well as which therapy should be provided to assist with your recovery.
  • Once the referral has been received, our admissions department will take the responsibility for all activity, including authorisation and transfer, as week as keeping the fund, family, patient and referring doctor informed during the process of assessment and admission. We are affiliated with most medical aid schemes and we offer reasonable cash rates.

WHAT TO BRING

Ensure that the following is available:

  • Medical aid card
  • Copy of the main member’s ID
  • Recent scans, X-rays etc.
  • Basic toiletries
  • Sanitary pads (if needed)
  • Diapers (if needed)
  • Comfortable clothes
  • Slippers and ‘tekkies’
  • Swim wear (should you meet the criteria for aqua therapy)
  • Assistive devices

DISCHARGE PLANNING

  • Discharge planning starts on admission, or even at first contact with the patient.
  • It may involve temporary or permanent placement assistance if needed.
  • A home visit may also be required, under certain circumstances.
  • Carer or family training if needed.
  • Onward referrals for the referring doctor and further therapy if required after discharge.

CELLPHONES, VALUABLES & MONEY

There are no specific telephones in the rooms, but you may bring your own cellphone. Cellphones must be switched off during therapy. Should your family and friends wish to contact you, they may dial 033 815 1606. Cellphones and other valuables will be kept at own responsibility. The management of Royal Hospital would like to inform our valued patients that we do not take any responsibility for the loss of, or damage of any items, valuables and belongings during your stay at, or visit to Royal Hospital premises (in any circumstances – e.g. alleged theft etc.). The hospital will therefore not be held liable for the loss of any items.

VISITATION POLICY

  • During periods characterised by a pandemic / outbreak, visitors are usually prohibited (except for special circumstances).
  • In non-pandemic / outbreak periods, we allow two visitors per patient at a time. It may sometimes not be in the best interests of the patient to receive visitors and it is advised that visitors should always respect the needs of the patient.
  • Visitors that have colds/flu, sore throats and/or any contagious diseases are strictly denied visitation rights as our patient’s health is of paramount importance to us.
  • Royal Rehabilitation Hospital is strictly a non-smoking area.

Visiting Hours during non-pandemic / outbreak periods are as follows:

Speak to our friendly staff about the adjusted patient visitation hours during the COVID-19 pandemic.


Outside of the pandemic, our visitation is as follows:

Monday - Sunday
10:30am - 11:30am
03:00pm - 04:00pm
07:00pm - 08:00pm

Dietary

Royal Hospital has ample, secure, under-cover parking for visitors throughout the day and night. Our parkade is accessible off Henrietta Street, which is a left turn off Jabu Ndlovu (Loop) Street. Parking in our parkade is free of charge. Vehicles are parked at own risk. The hospital will therefore not be held liable for any loss due to any circumstances whatsoever.

Parking

Royal Hospital has ample, secure, under-cover parking for visitors throughout the day and night. Our parkade is accessible off Henrietta Street, which is a left turn off Jabu Ndlovu (Loop) Street. Parking in our parkade is free of charge. Vehicles are parked at own risk. The hospital will therefore not be held liable for any loss due to any circumstances whatsoever.

I understand that the referral letter would be completed by my treating doctor only and that all information provided is true and correct in its highest form.
Acknowledgement